The year at a glance

Leisure, Library & Digital Services

650,000 visits to leisure facilities

5,900 swimming lesson enrolments

33,000 attendances at group fitness and wellness classes

1,367 people individually tutored on how to use digital hub services

137,708 library visitors

Customer Service & Community Consultation

233,850 phone calls answered by all Town contact centres

15,860 visits to Town administration centre

1,136,011 Town website page views

42 engagement sessions held

4,100 people engaged in activities open for public comment



41 events delivered through Arts Season

53,000 people attended 29 community events

1,786 approvals granted for various events, and premises bookings


Parking & Rangers

993,000 free parking tickets printed

473,000 paid parking tickets printed

20,700 parking infringements issued

94.5% of all dogs impounded were either returned to their owner or rehomed


Building, Development & Assets

500 building permits issued

426 development applications processed

1,053 building maintenance requests actioned

54 building capital projects completed


Rates, Roads & Rubbish

97.6% of 2018 rates levied collected

44,087 m2 of roads resurfaced

$1.4 million revenue received for street improvements

782 tonnes of bulk waste collected

1,250 tonnes of green waste collected



400 new street trees planted

7500 tube stocks planted to revegetate George Street Reserve

16,000 street trees audited and maintained


Internal Support Services

4,400 IT Helpdesk requests resolved

74,900 documents registered into the Town’s electronic document and records management system (TRIM)

27 Service Area Plans developed

157 training and development sessions attended

88 vacancy recruitments and 113 new employees hired

38 communication plans developed

52 media releases delivered

232 graphic design jobs