What does perpetual mean?
Perpetual means ongoing, enrolments rolling over each month.
We do not take breaks over school holidays.
When will my child be assessed if it’s ongoing?
Swim school supervisors assess each level every eight weeks. Teachers assess each child every lesson and once your child is competent in all skills they can move up.
Can we take a break at all during the year?
Yes, you will need to fill out an online cancellation form and cancel by 5pm on the tenth (10) day of the month. You can re-book through active carrot when you wish to come back.
What if we miss a lessons due to illness etc.?
If you miss a lessons please email email@example.com and you can receive a family swim pass, no credits or refunds will be granted.
How can I change my lesson day or time?
When you are ready to move levels or need to change your swimming day please email firstname.lastname@example.org or use the class change request tab under browse classes on the portal.
When does the payment come out?
On the 15th of every month.
Are we charged if there is a public holiday?
No, there is no charge if your designated swim day falls on a public holiday.
How much do we get charged a month?
Direct debit payments are how many of your lesson day are on between the direct debit day and the 14th of the next month. Class prices are $15.00 for a 30minute weekday lesson, $15.50 for a 30minute weekend lesson and $16.00 for a 45minute lesson.
What is Swim Desk?
Swim Desk is our software that parents can track and see how their child is progressing through the levels. You will also receive a digital certificate once you pass the level.