Leisure facilities FAQs

Our website is the main source for all information regarding changes to any of the facilities programs or service. We will also be communicating these via our other Town channels (Facebook, e-newsletters etc.)

Aqualife - phase four changes and opening hours

Aqualife is offering a large range of services and programs for members and the community to enjoy.  The community can access the gym, group fitness classes, 50m outdoor pool, 25m indoor pool, hydrotherapy pool, spa, steam room and crèche.

Aqualife opening hours:

  • Mon-Thu 5.30am to 8.30pm
  • Fri 5.30am to 8pm
  • Sat and Sun 7am to 5pm

The 50m outdoor pool, 25m indoor pool, hydrotherapy pool, spa, and steam room will be available during the below times:

  • Mon-Fri 5.30am to 8pm (last entry 7.30pm*)
  • Sat and Sun 7am to 5pm (last entry 4.30pm*)

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Leisurelife - phase four changes and opening hours

Leisurelife offers a number of services to members and the community include; the gym, group fitness classes, team sports training/competitions, squash, badminton and bingo. 

Leisurelife opening hours:

  • Mon-Fri 5.30am to 9.30pm
  • Sat 8am to 6pm
  • Sun 8am to 4pm

Members' portal and bookings

How do I use the members portal?

  1. If you have previously accessed the members portal, enter you details and click 'Login'.
  2. If this is your first time using the members portal, visit the above link and click on “Forgot Username/Password” to retrieve your password. Then follow the steps in your email to set up a new password.

For further assistance please email leisure@vicpark.wa.gov.au or call Aqualife on 9373 5400.

 How do I book into a group fitness class ?

  1. All members must log into the members portal and enter in your details and click 'Login'.
  2. To change location between Aqualife and Leisurelife simply select the tab change location on the right hand side of the portal.
  3. Hover your mouse over 'Book Online' then click on the type of session you wish to book.
  4. Select the date of the booking, then click 'Book' on the applicable session.
  5. Check you have selected the correct session then click on 'Book Now'.
  6. A confirmation email will be sent to your nominated email address.

For further assistance when booking a class or swim, please email leisure@vicpark.wa.gov.au or call Aqualife on 9373 5400.

How many group fitness classes can I book in advance? 

Three, you are only able to book three sessions at any one time. Members will only be able to book additional classes or sessions after the first class has been completed.

How do I cancel my booking? 

If you need to cancel a group fitness class or swim, please do so in your membership portal. We ask that you give at least 12 hours notice to allow someone else to participate. To cancel a booking log in and click on the magnifying class located under 'Manage my Bookings' on the home screen.

Community/non-member registration and bookings

How do I register to book in a group fitness class or hydrotherapy pool session? 

  1. Follow this link.
  2. Enter your details then click 'Next' to complete your registration.
  3. Log into the customer portal by click on the 'here' link

For further assistance when registering, please email leisure@vicpark.wa.gov.au or call Aqualife on 9373 5400.

 How do I book in for a hydrotherapy pool session?

  1. Once you have register your details, log into the customer portal enter in your details and click 'Login.
  2. Hover your mouse over 'Book Online' then click on the type of session you wish to book.
  3. Select the date of the booking, then click 'Book' on the applicable session.
  4. Enter your payment details and click 'Confirm and Pay'.
  5. A confirmation email will be sent to your nominated email address.

For further assistance when booking a swim, please email leisure@vicpark.wa.gov.au or call Aqualife on 9373 5400.

How long in advance can I book for a swim or fitness class?

All members will be able to book into their group fitness class 36 hours in advance and 90 minutes for casual users.

Bookings are no longer required to use the 25m indoor pool, leisure pool or spa.

How many swimming sessions can I book in advance? 

Three, you are only able to book three sessions at any one time. Customers will only be able to book additional classes or sessions after the first class has been completed.

How do I cancel my booking? 

Casual sessions cannot be cancelled, as they are non-refundable and non-transferable

Safety and hygiene FAQs

How will the facilities manage social distancing?

The facilities programs and the number of participants have been capped in each area at a time. To manage the number of people in the facilities within a given period, the facilities have launched an online booking system to reduce overcrowding.

Signage and floor markings will also be placed around the facility to remind patrons to social distance.

How will the facilities manage who can attend?

All patrons must be checked in at reception before participating in their nominated program or service. Our online booking portal is also available to reduce check in times.

Are change rooms and showers available?

Changing rooms are available. Personal belongings will not be able to be left in the change rooms.

Are staff doing extra cleaning and how often?

Yes, the facilities have increased the level of cleaning each day. There will also be cleaning and sanitising stations throughout the facilities for patrons to use.

Group fitness FAQs

What group fitness classes will be running at Aqualife and Leisurelife?  

The current group fitness timetable can be found here.  

When will senior circuits be running?

Senior circuits are now running six days per week at Leisurelife. The senior circuits are only available for all access members, gym essential members, and casual paying patrons. For a limited time we are reducing the class size to 18 people per class.  

Our new senior circuit timetable is below;

  • Monday 8.30am and 9.30am
  • Tuesday 7.30am and 8.30am
  • Wednesday 8.30am and 9.30am
  • Thursday 7.30am and 8.30am
  • Friday 8.30am and 9.30am
  • Saturday 8.30am

 Do I need to bring my own drink bottle and towel?

Yes, please remember to bring your towel as we are enforcing a strict no towel no workout policy.

Is it safe?

Gym staff are thoroughly cleaning the equipment and we have also set up cleaning stations around the facility for members to use. We are following strict guidelines from the State Government and have a COVID-19 management plan in place. 

Gym FAQs

When is the gym open? 

Aqualife or Leisurelife gyms are now open for members and the community. 

Do I need to bring my own drink bottle and towel?

Yes, please remember to bring your towel as we are enforcing a strict no towel no workout policy.

Is it safe?

Gym staff are thoroughly cleaning the equipment and we have also set up cleaning stations around the facility for members to use. We are following strict guidelines from the State Government and have a COVID-19 management plan in place. 

Swimming FAQs

What times will the 25m indoor pool be available?

The 25m indoor pool will be available for members and community to book, for recreational swimming on the below times;

  • Monday to Friday: 5.30am to 8pm
  • Saturday and Sunday: 7am to 5pm

What times will the hydrotherapy pool be available?

The hydrotherapy pool available for patrons via our lane availability. Access to the hydrotherapy pool is only available to customers over the age of 18 and for those people doing water based therapy and rehabilitation. Changing rooms will be open and only available in your session time.

When will the steam room open?

Due to the current restrictions a maximum of 4 people will be permitted at a time. Due to this, we encourage people to keep their use to 15-20 mins at a time so that others can enjoy the steam room as well.

The steam room will close at 7.30pm Monday to Friday, and 4.30pm on weekends for cleaning.

Will I have access to showers and changing rooms?

Changing rooms, toilets and showers are available. 

Swim school FAQs

Enrolments open Monday 6 July.

Lessons resume Monday 20 July.

For further information about our swim school program, timetable and enrolments, visit our Swim School page.

Crèche FAQs

Is the crèche open? 

The crèche at both Aqualife and Leisurelife are open.  

Leisurelife sports and programs FAQs

When will the winter season start for adult sports competitions?

The winter adult basketball, netball and soccer competitions started from Monday 22 June 2020.

Registrations are now open for adult winter competitions, please visit here for more information.

When will the winter season start for junior netball competitions?

The winter season will commence in term 3 starting Monday 20 July 2020.

Registrations are now open for junior winter competitions, please visit here for more information.

When will social badminton programs recommence?

Our social badminton programs are available on the following days/times:

  • Tuesday and Thursday mornings 9am to 12noon
  • Thursday evenings 6pm to 10pm
  • Friday evenings 6pm to 10pm
  • Saturday evenings 6pm to 10pm

Can I book a squash court?

Yes, please note bookings and payment over the phone is required prior to arriving. 

When will daytime ladies squash coaching clinics recommence?

Our squash coaching clinics will recommence Friday 12 June 2020 from 9am to 10am, please note bookings are required via phone or emailing llcsports@vicpark.wa.gov.au.

When will the junior coaching clinics recommence?

Our basketball, netball and soccer junior coaching sessions will recommence in the first week of term 3 starting Thursday 23 July 2020.

How is Leisurelife addressing hygiene standards?

Our staff will be cleaning benches and equipment regularly, as well monitoring patron numbers in the centre in keeping with government regulations.

How can I ensure safe hygiene practice?

Bring your own water bottle, sanitise hands regularly, be mindful of social distancing regulations, download the COVIDSafe App.

Bingo FAQ

Bingo is back at Vic Park! 

We are pleased to advise that Bingo is back from 18 July and we’re starting things off with High Roller. 

Thank you for your patience during our long absence. In order to keep everyone safe we’ve had to put a few extra things in place: For the time being there will be no tea and coffee provided. Please allow for social distancing at all times, especially when lining up to purchase books, dobbers and raffles etc. Hand sanitiser will be available at the entry to the building and court, we strongly recommend making use of it with each visit and practicing good hygiene at all times.

We ask that if you are feeling sick or unwell that you stay home and seek medical advice.

Tables are unable to be reserved – first come, first served.

Please also be aware that the previous café lease has expired and while we will keep you as informed as we can while we work through future options please prepare for the café to not be in operation. We will have water and soft drink available for purchase at the front counter. We have also relocated bingo to our minor hall, to the right of reception, for the time being to better manage access and numbers.

Look forward to seeing everyone back on Saturday.