Online lodgement FAQs

Can anyone lodge an application online?

Yes, to lodge or track an application you need to be a registered user. If you are a registered user, go to Lodge an application and choose ‘Sign in’ to proceed with lodgement or tracking.

If you are not a registered user, go to the lodge an application page and fill out the ‘Online lodgement registration’ form.  After you have submitted your registration details, we will send you an email with a username and password, and you may proceed to sign in to lodge or track an application.

What application types are available to be submitted online?

 Planning types:

  • Application for Development Approval

  • Amendment or Cancellation of Development Approval

  • Metropolitan Region Scheme (MRS) Application

  • Development Assessment Panel (DAP) Application

Subdivision types:

  • Application for Subdivision Clearance

  • Application for Built Strata (Form 24)

  • Certificate of Strata Plan (Form 26)

 Building types:

  • BA1 – Application for Building Permit Certified

  • BA2 – Application for Building Permit Uncertified

  • BA5 – Application for Demolition Permit

  • BA9 - Application for Occupancy Permit

  • BA11 - Application for Occupancy Permit Strata

  • BA13 - Application for Building Approval Certificate

  • BA15 - Application for Building Approval Certificate Strata

  • Application for Sign Licence

What if I prefer to lodge my application in hardcopy rather than online?

 As of 1 October 2014 the Town of Victoria Park requires the online lodgement of planning and building applications. Lodging applications online provide the following benefits to customers:

  • Applications can be lodged any time, 24/7.

  • Time savings.

  • No paperwork or printing multiple copies of plans or documents.

  • No need to visit Council's offices.

  • Better quality applications containing relevant information.

  • Enables Council to provide shorter turnaround times for applications.

  • Allows you to track the progress of your application at any time. If you are unable to lodge an application online, we would accept your electronic application in the form of a USB or CD.   

 If you are unable to lodge an application online, we would accept your electronic application in the form of a USB or CD.  

Do the documents lodged online need to be in any particular format?

Plans and documents uploaded during the lodgement process must be in PDF format, unsecured and each upload has a maximum limit of 20mb.

When and how are application fees paid?

Application fees are not collected during the online lodgement process.  We recommend you tick "Pay Later' when the estimated fees are displayed during the online lodgement process so that we may verify the fees before sending the nominated payee an invoice for the application fees. The invoice may be paid over the phone on (08) 9311 8111, online, by post or in person.  A subsequent change of payee details or a delay in payment may render the application as incomplete and cause delays to the assessment of the application.

Can applications be lodged by other persons on behalf of the builder?

Online applications may be lodged by anyone who is a registered user of the Town’s online system.  We require the application form to be signed by the property owner(s) and uploaded on the online system. 

What if I encounter difficulty while lodging an application?

Please refer to the Town’s online user manual, or contact us on (08) 9311 8111 to speak with an administration officer in the Planning and Building department.

What happens once I have lodged my application?

When an online application is received, the application is checked by Council staff.  You will receive an email confirming the application has been lodged, and the nominated payee will receive an email with attached invoice for the application fees.  The invoice may be paid over the phone on (08) 9311 8111, online, by post or in person.

If the application is incomplete due to missing or incorrect information, we will stop the clock on the application and you will receive an email detailing the information that is missing or incorrect.  When we receive the required information, we will resume the clock for assessment. 

How do I track the progress of my application?

Only the applicant(s) to an application are able to track the progress of an application and/or download approved documents for the application.  The applicant(s) are required to ‘sign in’ on the online system.

If you are not an applicant but would like to find out about planning, subdivision and building applications that have been determined by the Town, you may refer to the monthly Members Information Bulletin.

You may track the progress of your application online after signing in with your username and password.  Click on Application Enquiry, then if for example a building application number is 6.2018.300.1, then enter the application number in the format of ‘300/2018’ in the ‘Application Number’ box.  Click ‘Search’.

Can anyone track an application online?

Only the applicant(s) to an application are able to track the progress of an application and/or download approved documents for the application.  The applicant(s) are required to ‘sign in’ on the online system.

How do I receive my approval?

When the application has been determined, you will receive an email notification to advise you to follow the steps to track an application and download the determined documents.  The Council-determined documents will be listed under ‘Application Documents’.  Double-click on the document hyperlink and it will open for you to print or save onto your device.  The determined documents may be issued in a few parts if the size exceeds 25mb.  They will all be listed under ‘Application Documents’.