Leisure facilities – FAQs
The Town’s Aqualife centre plans to open its 25m indoor pool and offer a limited number of group fitness classes from Monday 25 May. The 50m outdoor pool is still closed due to undergoing refurbishment works and is due for completion in July.
The Town’s gymnasiums at Aqualife and Leisurelife will not be opening until further notice.
Aqualife opening hours will be from 5:30am to 8pm for members and community, for recreational swimming. Bookings will be required. The pool will also be open to Swim Squad bookings based on availability. All other programing including swimming lessons, remains postponed until further notice.
Members only will be granted access to a limited number of Aqualife group fitness classes that do not include the use of shared equipment only, will be held three times a day and will accommodate social distancing rules with a limit of 20 people. Bookings will be required. Online fitness classes and home workouts will continue to be facilitated via Facebook and Zoom.
The leisure facilities team will continually be reviewing its services and program as social distancing and shared equipment restrictions are eased by the State Government.
When will Aqualife reopen?
Aqualife will reopen some services and programs from Monday 25 May.
The facility will open its 25m indoor pool for members and community, for recreational swimming on the below times;
- Mon-Fri 5.30am to 8pm
- Public holiday 8am to 4pm
Members only will be granted access to a limited number of Aqualife group fitness classes that do not include the use of shared equipment only, will be held three times a day and will accommodate social distancing rules with a limit of 20 people.
Bookings are essential for both recreational swim and group fitness classes, to ensure that the facility adheres to social distancing and shared equipment restrictions. All members must book in prior to their session commencing. Non-members wishing to access the pool will not be able to book online and will only be permitted entry if there is space available.
A bookings link will be emailed to members prior to 25 May.
When will Leisurelife reopen?
Leisurelife will only be available for permanent bookings and businesses that work out of the centre from 2 June.
What happens to my Aqualife or Leisurelife membership in the event of a full facility closure?
All memberships will remain on suspension during the first phase of reopening, no direct debit payments will be processed, and an extension will be automatically provided to upfront paying members.
What happens if I want to cancel my membership?
If a member wishes to cancel their membership during the closure, our standard cancellation terms will still apply. Members will be required to email through their cancellation to email@example.com and the new fees and charges will be applicable if members wish to renew at a later date.
What happens to my swim school classes and payments?
All swimming lessons will remain suspended until further notice. All members will receive a credit for the remaining lessons in term 1, which can be redeemed once lessons resume within the facility.
What will be happening with the social sporting competition?
Due to the contact nature of our social sporting competitions, all competitions are cancelled until further notice.
What will be happening with my nomination fees already paid for upcoming seasons?
Fee adjustments will be made when the return date has been determined.
What will be happening with my multipass?
Multipass expiry dates will be extended for the duration of the closure.
How will you be communicating updates to us?
Our website is the main source for all information regarding cancellations and closures, and Town specific information about COVID-19. We will also be communicating these via our other Town channels (social media, e-newsletters etc.), however we encourage everyone to visit the website first.
Health and Fitness – FAQs
Phase 1 includes limited group fitness classes held at Aqua Centre.
What does the group fitness timetable look like and how long will it be like that?
The group fitness class timetable will be heavily modified to begin with and will include only three sessions a day and limited to 20 people per class. No group fitness classes will be running on public holiday 1 June.
As soon as the modified timetable is confirmed a link will be provided here.
Are there going to be any classes at Leisurelife?
Not at this first stage. The leisure facilities team will continually be reviewing its services and program as social distancing and shared equipment restrictions are eased by the State Government.
How much is it?
All existing members will be granted free access to both group fitness classes and recreational swimming until further notice. All non-members will be able to purchase a casual entry to the swimming pool only.
Can non-members participate in a group fitness class?
At this stage no. Due to number restrictions only existing members will be able to book in for a class.
I have a gym only membership can I do a group fitness classes or have a swim?
Yes, for a limited time only all members will be granted access to the restricted services and programs. The Town’s focus is to encourage our members to engage in social and physical activities.
How many people per class?
The facility can accommodate for a maximum of 20 for a group fitness class.
My membership is currently suspended will it stay that way?
All memberships will remain on suspension during the first phase of reopening, no direct debit payments will be processed, and an extension will be provided to upfront paying members.
How do I book?
A bookings link will be emailed to members prior to the 25 May.
You may book up to three classes at a time. For example if you book three classes, after the first class has been completed you may book one more and so on.
Once the bookings link has been made available and you still require assistance please email firstname.lastname@example.org.
How do I cancel my booking?
If you need to cancel please do so in your membership portal. We ask that you give at least 12 hours notice to allow someone else to participate.
I have an All Access Membership, can I book three session for group fitness and three for the pool?
No, you are only able to book three sessions at any one time.
Is the crèche open?
No, the creche at both Aqualife and Leisurelife will remain closed until further notice.
Is the gym open?
No, the gym at both Aqualife and Leisurelife will remain closed until further notice.
Will senior circuits be running at Lesiurelife in phase one?
No, all senior circuits are cancelled in the centre until further notice.
However, the gym instructors will continue to offer our senior members the opportunity to our weekly live fitness classes on Zoom. Zoom fitness sessions are available to anyone, for more information please email email@example.com.
Is it safe?
We are following strict guidelines from the State Government and have a COVID-19 management plan in place. The studio and equipment is cleaned and disinfected before every group fitness class.