COVID-19 information

COVID-19 microscope

Friday 3 April 2020

Please note this information is current as at the time of publishing. We will provide regular updates to our community as the situation changes and WA Department of Health advice comes through. 

For further advice please continue to visit the WA Department of Health website.

To view Department of Health Australia and World Health Organisation information in other languages, visit the multilingual resource library: COVID-19 (Coronavirus) Multilingual Resource Library

For Australian Government updates and resources including news, advice and newly available financial assistance visit https://www.australia.gov.au.

What is the Town doing to maintain personal hygiene and encourage social distancing?

  • At its own buildings and facilities the Town has been following Department of Health advice to frequently disinfect doorknobs, buttons, light switches, handrails, tap handles and front counter servery desks with quaternary ammonia or bleach-based chemicals.  

  • We are sharing Government advice and referring to key information on 'social distancing' and personal hygiene habits as an effective way to reduce the risk of contracting the disease. 

  • We have closed the basketball courts at McCallum Park and Lathlain Park (Zone 2X) and removed hoops at others. We have taped off playgrounds and skateparks, turned lights off and switched off barbecues and water fountains at various locations to deter group gatherings ofmore than two people.

  • Majority of our public toilets are closed, with the exception of John Macmillan Park and Hubert St carpark, which will remain open due to their proximity to support services and vulnerable community members. These facilities will have additional cleaning daily.

     

     

Are your centres open?

The Town’s admin centre, leisure and aqua centres, Digital Hub and the depot are now closed to the public. 

While our contact centres are closed, we are still open for business in most cases. Please use this website for options of completing a business transaction, if available, online. You can also still phone or email us for assistance. See our centre contact details here.

What essential services are still operating?

At this stage, essential services will continue to be delivered – these include waste collection, maintenance for Town buildings, roads, footpaths and parks, parking and ranger services and primary administration services. 

In the case of a full shut down, our Business Continuity Plan allows for the continuation of minimal service delivery.

Our website has some options for completing business transactions and payments online. People can also phone and email us as usual.

Will my bins still be picked up?

Our contractors have advised bin pick-up services specifically will continue, regardless of council service changes.

Leisure/aqua centre FAQs

What happens to my Aqualife or Leisurelife membership in the event of a full facility closure?

All memberships will be suspended during the closure period, no direct debit payments will be processed, and an extension will be provided to upfront paying members. 

What happens if I want to cancel my membership?

If a member wishes to cancel their membership during the closure, our standard cancellation terms will still apply. Members will be required to email through their cancellation to leisure@vicpark.wa.gov.au and the new fees and charges will be applicable if members wish to renew at a later date.

What happens to my swim school classes and payments?

All swimming lessons are suspended until further notice. All members will receive a credit for the remaining lessons in term 1, which can be redeemed within either term 2, 3, or 4. 

What will be happening with the social sporting competition?

Due to the contact nature of our social sporting competitions, all competitions will be cancelled until further notice.

What will be happening with my nomination fees already paid for upcoming seasons?

Fee adjustments will be made when the return date has been determined.

What will be happening with my multipass?

Multipass expiry dates will be extended for the duration of the closure.

How will you be communicating updates to us?

Our website is the main source for all information regarding cancellations and closures, and Town specific information about COVID-19. We will also be communicating these via our other Town channels (social media, e-newsletters etc.), however we encourage everyone to visit the website first.

Library FAQs

What is happening with current items on loan?

Any items that were due back from Tuesday 25 February have been extended until Saturday 30 May. If the library needs to remain closed past this time, due dates will be further extended.

What is happening with current allocated reservations?

These will be held for your collection when normal library services resume. 

Can I return an item to the library?

No, library staff will be unable to accept any returns until further notice. 

Can I return a book to the Little Free Libraries throughout the Town?

No, please do not return your library books to the Little Free Libraries. 

What alternatives are available while the library is closed?

We have an extensive digital collection including e-books, e-audio books, and e-magazines. All digital resources are available through our digital collection. 

What other online resources are available?

The library has other online resources in our digital collection including:

  • Kanopy movie streaming
  • Niche Academy online video tutorials
  • Transparent Language Online

Are there any children’s resources available online?

Yes, all children and youth online digital resources available in the digital collection and include:

  • StoryBox Library
  • Kids Speak language learning
  • Busy Things learning activities for early years
  • Kanopy Kids movie streaming

Where else can I go to for digital resources?

The State Library of Western Australia has alternative digital resources.

I’m not a member of the library at the moment, can I become one during the closure?

Yes! You can join online here until the library reopens, then we will issue you a membership card.

How will you be communicating updates to us?

Our website is the main source for all information regarding cancellations and closures, and Town specific information about COVID-19. We will also be communicating these via our other Town channels (social media, e-newsletters etc.), however we encourage everyone to visit the website first.

Digital Hub FAQs

What is happening with client bookings?

All in-person client bookings have been cancelled until further notice.

Will the Tech Savvy Workshops be running?

No, the March and April Tech Savvy Workshops that were to be held in the Library have been cancelled. If the Tech Savvy Workshops from May onwards need to be cancelled then we will inform the public in due time.

Will there be an online or phone service offered by the Digital Hub?

The Digital Hub is currently exploring options for offering an online or phone service to clients. The website will be updated as more information comes to hand. 

Where can I get technology help online?

We recommend joining the Federal Government’s online digital literacy program, BeConnected. There you can find resources to help you use your phone, tablet or computer, make the most of online resources and to stay safe online. To sign up, visit beconnected.esafety.gov.au, click the purple 'Sign Up' button in the top right hand corner, then click 'Create an Account'. When you sign up, type in 'Town of Victoria Park Digital Hub' into the 'Name of Support Centre' box. After signing you can explore resources and track your learning progress.

What other resources can I access online?

Although the Town of Victoria Park library is closed to the public, they have a range of online offerings. Please see the library FAQ section for details.

How will you be communicating updates to us?

Our website is the main source for all information regarding cancellations and closures, and Town specific information about COVID-19. We will also be communicating these via our other Town channels (social media, e-newsletters etc.), however we encourage everyone to visit the website first.

Healthy Community FAQs

What if I have paid for a Healthy Community program and it’s postponed?

We are offering participants a credit to use when our programs resume, however if you would prefer a refund we can also arrange this. Please contact us at healthycommunity@vicpark.wa.gov.au

How will you be communicating updates with us?

Our website is the main source for all information regarding cancellations and closures, and Town specific information about COVID-19. We will also be communicating these via our other Town channels (social media, e-newsletters etc.), however we encourage everyone to visit the website first.

The Healthy Community team will continue to send out their monthly e-newsletter, Goodness Me! It will contain lots of useful information on how to stay healthy during disruptions to our normal programs due to COVID-19. If you don’t already receive the e-newsletter you can sign up here.

When do you expect services to resume?

This will be determined by direction from Government departments, at this stage programs and events have been cancelled, and our leisure facilities and library have been closed until further notice. Our website will have all updates and related information when the Healthy Community programs and events can resume.

How can I stay physically and mentally healthy during this time?

We encourage you to check out the following websites, which offer useful health advice.


Can I contact the Healthy Community team?

Yes, please contact us at healthycommunity@vicpark.wa.gov.au if you have any further questions. We would still like to support you and help you stay healthy during this time.

What events and gatherings in the Town have been cancelled or postponed?

The Town has taken action to respond to advice on cancelling and postponing events and programs, and closing public facilities that attract large numbers. 

The following events and programs have been cancelled or postponed.

Events cancelled: 

  • Arts Season
  • Park Flicks: The Australian Dream, What is Democracy? 
  • Park Flicks: Everybody Street
  • Discover your digital creativity 
  • Twilight Multicultural Arts Fair 
  • Mindfulness and Music 
  • Art on Wheels 
  • Nosferatu: A Symphony of Horror 
  • Harmony Week events 
  • Citizenship Ceremonies held in April 
  • ANZAC Day
  • Name the Laneway launch event


Events postponed: 

  • Playtime in the Park 
  • Lathlain Park opening 
  • Town Faithful 
  • Vic Park Business Awards 
  • Suburb safety sessions


Programs, services and public facilities interrupted/closed until further notice: 

  • Higgins Park consultation workshops 
  • Laneway naming launch and pop-ups 
  • McCallum Park skate park consultation
  • Baby Rhymetime and Storytime at the library 
  • Saturday night bingo at Leisurelife 
  • Living Longer Living Stronger group fitness classes 
  • Mums and bubs fitness classes 
  • Digital Hub operations
  • All park bookings
  • Cocooning program
  • Blender bike hire
  • Public outdoor Ping Pong

Will Council meetings still be held on site?

Council meetings are still being held, although they will be held remotely instead of in person. We are exploring technology to maintain public participation, where possible. We encourage our community to also view these meetings through live stream via our website.

How is the Town supporting local businesses?

The Town has a dedicated business support during COVID-19 webpage. This has launched the #StillOpenForBusiness campaign, and a business directory for those still operating deliveries and takeaway services. In partnership with Business Foundations, we are also offering a FREE one-on-one business advisory service to Vic Park-based businesses to deal with the outbreak and its impact. 

The Chamber of Commerce and Industry have also put together a COVID-19 response micro-site which contains a lot information around disaster recovery and business continuity. The Small Business Development Corporation also has a COVID-19 online hub here.  

The Federal and States Government have also announced a range of stimulus packages to support WA households and small businesses in the wake of COVID-19. Visit https://www.wa.gov.au/service/business-support and https://www.business.gov.au.

For Town-business specific updates, you can sign up to our Vic Park Biz newsletter. 

How is the Town supporting community groups and not-for-profits?

Our Community Development team has been checking in with our community groups and reached out to local support services to ask how we can help them at this time. Actions have so far included: 

  • Reviewing our volunteers register to identify skill sets for dedicated outreach support. 
  • Providing Village Hub with a platform to expand its Neighbour to Neighbour program. 
  • Donating cleaning and catering supplies to NGOs, including gloves, masks, packaging and takeaway supplies.
  • Sharing social media posts of community group help initiatives.
  • Contacting sporting clubs, membership groups and service providers weekly to maintain previous bookings and prepare for recovery efforts, including rescheduling events such as Arts Season. 

Do I still need to purchase a parking ticket if visiting a doctor, chemist or other business?

At this time our parking team are giving caution reminder notices, rather than fines, for a first offence. Time limits should still be observed and you still need to pay for the spot you park in. This ensures parking availability is equitable for everyone who may need it. The first 30 minutes is still free for quick pick up and deliveries. You will still need to get a free ticket and display on your dashboard (or use the EasyPark app) to park for 30 minutes or under.

Is it safe to touch parking machines? 

If you are worried about this, please use the Easy Park app, free download to your phone.

Is the Town going to reduce rates?

You may have heard the WA Government’s recent announcements about a freeze on household fees and charges, and their call for local government to do the same. Council has indicated it will be taking this into consideration, as well as our community’s expectations, when making decisions on future rates, fees and charges.

What mental health and family support services are available?

If you are feeling overwhelmed or isolated, there is support available for you and your family members both nationally and within the Town. 

Mental health support 

  • Lifeline 24/7: 13 11 14 
  • Beyond Blue: 1300 224 636 
  • Crisis Care 24/7: 9223 1111 

Children and youth mental health services 

  • Headspace: 1800 650 890 
  • Kids Helpline 24/7: 1800 551 800 

Relationship support 

  • 1800 Respect 24/7: 1800 737 732 
  • Women’s Domestic Violence Helpline: 1800 007 339 
  • Men’s Domestic Violence Helpline: 1800 000 599 

Additional support services 

  • Sussex Street Community Law Service: 6253 9500 
  • St Vincent de Paul Emergency Relief Service: 1300 794 054 
  • National Debt Helpline: 1800 007 007 

 

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