Financial Hardship

The Town of Victoria Park has adopted a Financial Hardship Policy as we know many in our community may be suffering financial hardship as a result of the Coronavirus (COVID-19) or other life events that impact a person’s capacity to pay their rates. We want to ensure that eligible ratepayers can apply and be considered for assistance to meet their rates payment responsibilities.

Are you eligible to apply?

Any ratepayer experiencing difficulties in meeting their financial commitments is eligible to apply.

How do I apply?

Download the application form, available below, and return the completed form and all supporting documentation to 

How is a decision made about my application?

Decisions about financial hardship applications will be assessed based on the information provided in the application form and attachments submitted. This information will be assessed against the requirements of the Town’s Financial Hardship Policy. You can read the Financial Hardship Policy on our website or request a copy from our Rates Section.

After you submit an application, we will contact you if we need more information. Your application will be acknowledged within 7 working days and will be processed as soon as possible

Do you need help to make an application?

Contact our Rates Section on (08) 9311 8111 and one of our friendly staff will be able to assist you. We can assist you over the phone, in a face to face appointment or we can connect you with other financial counselling or community support agencies to meet your needs.