You can lodge and track planning and building applications online using our e-Services Portal.
Registering as a user allows you to view a list of applications that you have lodged, and the status of your applications.
You will need to provide some basic details to request a user account. Once your request has been processed, you will receive a confirmation email and will be able to use our online portal.
If you are an existing user simply head to our e-Services Portal and sign in to commence your application.
For more information regarding the Town's Planning or Building applications visit the links below:
Can anyone lodge an application online?
Yes, to lodge or track an application you need to be a registered user. If you are a registered user, click ‘Sign in’ above to proceed with lodgement or tracking.
If you are not a registered user, head to the 'register as a new user' button above. After you have submitted your registration details, we will send you an email with a username and password, and you may proceed to sign into lodge or track an application.
Do the documents lodged online need to be a certain format and size?
Plans and documents uploaded during the lodgement process must be in PDF format, unsecured and each upload has a maximum limit of 20mb.
When and how are application fees paid?
Planning and Subdivision applications
You can pay the application fee by credit card payment online when lodging the application. Alternatively, you can check the 'Pay Later' box when the estimated fees are displayed during the online lodgement process and an invoice will be sent to the nominated payee, following the registration of the application (this may take up to two business days).
Note: planning applications will only be formally accepted once payment is received.
Building applications
Application fees are not collected during the online lodgement process. We recommend you tick "Pay Later' when the estimated fees are displayed during the online lodgement process so that we may verify the fees before sending the nominated payee an invoice for the application fees.
The invoice may be paid over the phone on (08) 9311 8111, online, by post or in person.
A subsequent change of payee details or a delay in payment may render the application as incomplete and cause delays to the assessment of the application.
Can applications be lodged by other persons on behalf of the builder?
Online applications may be lodged by anyone who is a registered user of the Town’s online system. We require the application form to be signed by the property owner(s) and uploaded on the online system.
What if I encounter difficulty while lodging an application?
Please refer to the Town’s online user manual or contact us on (08) 9311 8111 to speak with the Planning and Building team.
Online lodgement user manual
What happens once I have lodge my application?
When an online application is received, the application is checked by Council staff. You will receive an email confirming the application has been lodged, and, if applicable, the nominated payee will receive an email with attached invoice for the application fees.
The invoice may be paid over the phone on (08) 9311 8111, online, by post or in person.
If the application is incomplete due to missing or incorrect information, we will stop the clock on the application and you will receive an email detailing the information that is missing or incorrect.
When we receive the required information, we will resume the clock for assessment.
How do I track the progress of my application?
Only the applicant(s) to an application are able to track the progress of an application and/or download approved documents for the application.
The applicant(s) are required to ‘sign in’ on the online system. You may track the progress of your application online after signing in with your username and password, and then follow the below steps:
- On the left column, click on “Web Services”.
- On the left column, click on “Online Applications”.
- On the left column, select either “Planning Application Enquiry" or "Building Application Enquiry" or Subdivision Application Enquiry”.
- Enter the Application Number in the format eg. “XXX/2019” (for application number 6.2019.XXX.1) in the box, scroll down and click “Search".
- When the application information is displayed, click on the Application number eg. “XXX/2019” that is located above the “Address“, and in approximately one minute, full details of the application will display.
- If the application has been determined, the Council-determined documents will be listed under "Application Documents". Double-click on the document hyperlink and it will open for you to print or save onto your device.
Note - when clicking on Application Enquiry, and for example a building application number is 6.2021.300.1, enter the application number in the format of ‘300/2021’ in the ‘Application Number’ box, then click ‘Search’.
If you have any queries regarding the online lodgement and tracking process, please contact the Planning or Building team on (08) 9311 8111.
Can anyone track an application online?
Only the applicant(s) to an application are able to track the progress of an application and/or download approved documents for the application. The applicant(s) are required to ‘sign in’ on the online system.
How do I receive approval?
When the application has been determined, you will receive an email notification to advise you to follow the steps to track an application and download the determined documents.
The Council-determined documents will be listed under ‘Application Documents’.
Double-click on the document hyperlink and it will open for you to print or save onto your device.
The determined documents may be issued in a few parts if the size exceeds 20mb. They will all be listed under ‘Application Documents’.
Can I download my development approval or building permit?
All development approvals or building permits which have been lodged under your e-services account and granted by the Town of Victoria Park since 2013 can be viewed and downloaded.
To find out how please see user guide below.
How to download your development approval or building permit