Under the Department of Communities, the Disability Services team partners and collaborates with disability sector organisations, business and government, and other stakeholders to:
Relay and Translating Support
If you need Auslan translating services, several organisations offer comprehensive support for both in-person and remote events. They are committed to quality interpreting, ensuring effective communication and promoting inclusivity. It’s best to explore these options to find the one that suits your needs.
National Relay Services
The National Relay Service (NRS) is an Australian Government initiative that provides a free and confidential phone service for people who are d/Deaf, hard of hearing, or have speech communication difficulties. It enables them to communicate with hearing people by phone with the help of trained Relay Officers.
Deaf Connect
Deaf Connect is Australia's largest whole-of-life service provider and social impact organisation for Deaf, deafblind, and hard of hearing Australians. Formed through the merger of Deaf Services Limited and the Deaf Society in 2020, it unites over 200 years of combined experience supporting the Deaf community.
Auslan Services
Auslan Services is a nationally recognised, award-winning Australian agency providing Auslan (Australian Sign Language) interpreting and communication access services. Established in 2001 by Nicole and Ryan Gook, it supports the Deaf, deafblind, and hard of hearing communities across the country.
National Interpreting and Communication Services (NICSS).
National Interpreting and Communication Services (NICSS) is a nationwide, fee-for-service provider operated by Wesley Mission Brisbane. It offers accredited Auslan and other sign language interpreters for Deaf, deafblind, and hard of hearing people, as well as professional and government organisations.
Expression Australia
Expression Australia is a not-for-profit organisation established in 1884, making it the oldest Deaf society in Australia. It offers a wide range of services to support people who are Deaf, hard of hearing, or who face other barriers in their lives.
Support Services
National Disability Insurance Scheme
The National Disability Insurance Scheme (NDIS) provides Australians under 65 who have a permanent and significant disability with the reasonable and necessary supports they need to enjoy an ordinary life. You can find providers by clicking here. The National Disability Insurance Agent (NDIA) is responsible for the delivery of the NDIS through Local Area Coordination (LAC) and Early Childhood Early Intervention (ECEI) programs. The NDIA partners for the South East Metropolitan Perth Region (Belmont, Canning, Gosnells and Victoria Park) are:
Wanslea Children and Family
Delivers Early Childhood Early Intervention supports for children aged 0-6 with developmental delay or disability and their families/carers
Mission Australia
Delivers Local Area Coordination to people with disability and their families to help with understanding and accessing the NDIS. Local Area Coordinators provide links to information, services and support in the community.
APM
Helps people find employment, improve their health and wellbeing and participate in their community. Their services help people with injury, illness or disability, children and older adults, unemployed people, and those facing hardship or harm.
Advocacy
Australian Human Rights Commission
Government body overseeing the application of federal legislation in the area of human rights, anti-discrimination, social justice and privacy.
Citizen Advocacy Perth
Aims to recognise, promote, and protect, the rights and interests of people with a disability living in the south metropolitan area of Perth.
People With Disabilities WA
Peak disability consumer organisation representing the rights, needs and equity of all Western Australians with a physical, intellectual, psychiatric or sensory disability via individual and systemic advocacy.
Sussex Street Community Law Service
Free and readily accessible legal service to low-income and disadvantaged people in the community.
In Home and in Community Assistance
Indigo
Providing information, advice, support and training about suitable assistive technology and equipment, funding options, assessment and referral pathways, linking to community services, respite options and culturally appropriate care.
Ability Centre
Support for people with disability and their families through a range of services, supports and community awareness maintaining a specialty in cerebral palsy.
Activ
Wide range of support services to people with disability
Australian Jobsearch
Provides a range of free services to help people with disability find a job, keep a job or manage their return to work after accident or injury.
Carers WA
Assists people who provide unpaid care and support to a family member or friend who is frail and elderly, has dementia, a mental or chronic illness, a disability, or complex needs, or receives palliative care contact Carers WA on 1300 227 377.
Carer Gateway
Carer Gateway provides a range of information that can help carers in their role, from practical advice and resources, to help to find support services. It provides specific information for young, older, working, Aboriginal and Torres Strait Islander and culturally and linguistically diverse carers.
CURA Individual In-Home Care
Has over 30 years of experience in providing an extensive range of in-home services including working with culturally diverse individuals and families. Services include assistance with shopping, transport, medical appointments, cleaning, personal care, meal preparation or just having a chat with someone over a cuppa.
Directions
Disability Support Services – Directions provides personalised and individually tailored support to people throughout Perth Metro and Peel region, including therapy, community support, short breaks and groups. Services are enhanced with specialist input from the therapy team, ensuring consistency and continuity across all activities.
Identitywa
Identitywa is one of Western Australia’s leading agencies supporting people with disability and their families. They provide support to children and adults throughout the Perth metropolitan area.
JobAccess
Provides help and workplace solutions for the employment of people with disability.
Multicultural Disability Services Centre of WA
Provides individual culturally appropriate personal support to people with disability. Includes support in community living, accommodation, alternatives to employment, intense family and after school options.
My Companionship
Founded by three dedicated and experienced nurses, this home care provider is driven by a passion for healthcare and a commitment to enhancing the lives of those in need.
Nurse Next Door
Dedicated to making lives better by providing a range of disability support services and offering 24/7 assistance, from daily living support to social and community participation and high-intensity care needs.
Right at Home
Provides professional home care services for older adults and people living with disability. Services include domestic assistance, skilled nursing, transportation, gardening and personal care, ensuring you or your loved ones receive the right care, Right at Home.
Senses Australia
Provides disability services in Perth to children, adults and older adults with a range of disabilities and to a person’s family, other health professionals and service providers, and to teachers.
Therapy Focus
One of the leading disability organisations in Perth, they are dedicated to providing children and adults with the best support and care through a range of services.
UnitingCare West
Wide range of support including with community living, accommodation, advocacy and for families and carers.
Victoria Park Library
Provide a homebound delivery service to individuals that cannot physically make it into the Library.
VisAbility
Providing direct, individual and group-based services to minimise the effects of vision loss to remain independent.
WA Disabled Sports Association
Provide sports participation programs that change the lives of people in WA living.
Guide Dogs WA
Training and provision of Guide Dogs to not only enhance mobility, independence and quality of life for people living with blindness or vision impairment, but companionship and inclusion in the community.
Changing Places
Changing Places are bathrooms that are secure, clean, and specifically designed for people with disabilities who need space and assistance to manage their bathroom needs while out in the community. They include an adult-sized, height-adjustable change table, ceiling hoist, peninsular toilet, shower with seat, and space for two people to assist the person using the Changing Place.
If you would like to see the closest changing places, click here
The MLAK (Master Locksmiths Access Key)
The MLAK (Master Locksmiths Access Key) is a key system designed to provide people with disabilities access to public facilities, like accessible toilets and Liberty Swings, that are otherwise locked. It's a universal key that can be purchased or borrowed in some areas, ensuring 24/7 access to these essential facilities.
How to Apply for an MLAK
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Check Your Eligibility: MLAK keys are available to individuals with a disability, or those with written authority from a doctor, disability organisation, or community health centre. Building owners or managers with accessible facilities may also apply.
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Apply Online: You can complete the application form and submit it through the MLAA website.
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Purchase Through a Local Locksmith: Alternatively, you can buy an MLAK key directly from a participating Master Locksmith near you. Use the MLAA’s Find a Locksmith tool to locate one in your area.
- The cost of an MLAK key is typically around $25, plus postage.
Accessible Parking
Find ACROD Parking Bays in the Town
The Town currently maintains 96 ACROD bays. Please note that due to privacy settings, these cannot be added to Google Maps. You can view them on our interactive map via IntraMaps.
🗺️ Click here to view the ACROD bay map
(Once open, select ‘Parking’ from the left menu and tick ‘ACROD Bays’ to see their locations.)
If you need help using the map or have any questions, please contact us.
Access and inclusion initiatives
The Town of Victoria Park makes every effort to accommodate your individual needs in order to access our facilities, services, events and information regardless of your age, disability or cultural background.
A guide for businesses
One in five Australians has a disability, and this is expected to rise to one in four in the next 15 years.
In the Town of Victoria Park, making your business or service accessible benefits everyone- people with disability, older adults, parents with prams, culturally diverse communities, and your staff.
Small changes can make a big difference. Can you afford to exclude such a large part of the community?
- Physical Access
- If people can’t physically access your business, they won’t
- Provide a firm, level path of travel from the car park to the entrance. If it is not possible to remove steps, install a ramp
- Automatic sensor doors are preferred
- Ensure counters are accessible to a person using a wheelchair
- Keep access areas free from items that may cause an obstruction or tripping hazard
- Provide a unisex accessible toilet with adequate space for a wheelchair
- Be aware of reflective glass at the entrance to your business and consider applying contrasting strips across any glass doors for ease of recognition.
- Customer Service for Everyone
- Use clear and concise language
- Always emphasise the person first, not the disability
- If the person is deaf or hard of hearing, look directly at them and speak clearly at a normal pace, keeping your hands clear of your face
- Communicate using pen and paper if this assists
- If the person has a vision impairment, identify yourself and introduce any other people also present
- When handing paperwork or money to a person with a visual impairment, place the money in the person’s hand, giving them notes and coins separately
- Provide a customer service area at a height that is suitable for people using wheelchairs, with leg clearance underneath
- Improve customer service by providing staff with training on disability awareness and effective communication strategies.
- Provision of Information
- Display information in an accessible location
- It is recommended that information is provided in a minimum size 12 font with a sans serif typeface such as Arial
- Use matte or low-sheen paper
- Use high-contrast colors for printed information
- Provide clear, easy-to-read signage
- Lower your pamphlets and brochures to an accessible height for people of short stature or people using wheelchairs
- If your business is a restaurant or fast-food outlet, have a few menus in large print available to assist people with vision impairment.
A guide for accessible events
The Town supports accessible events that can be enjoyed by the whole community.
Events such as art exhibitions, conferences, fundraisers, outdoor concerts, street fairs or award ceremonies form an important part of many people’s lives.
If you’re organising an event, you’ll need to consider:
- The event layout. For example, stall location for best access
- Providing parking spaces close to the event for people with disability
- Installing portable, accessible toilet facilities, marquees or first-aid cabins
- Designating small areas close to a stage for people using wheelchairs
- Access with no steps or other barriers from the arrival point at the venue, through the main entrance(s), to all the areas being used by participants
- Providing contact details on promotional material, for access enquiries.
For more information, please see the Guide to Accessible Events.
If you are organising an event in Victoria Park, please visit this link for further information and approval.
Events
Ballroom Fit - Ability Dance
Ballroom Fit is an NDIS registered provider and a registered teaching facility with DanceSport Australia. Ballroom Fit has been running a popular Ability Dance class for people with physical and intellectual disabilities in the Town of Victoria Park since 2018. The Ability Dance class is held weekly on Tuesdays from 6-7pm at VisAbility, 61 Kitchener Avenue, Victoria Park. New dancers (as participants or volunteers) are always welcome.