Financial Hardship


The Town has a Financial Hardship Policy as we know many in our community may be suffering financial hardship due to life events that impact a person’s capacity to pay their rates.

We want to ensure that eligible ratepayers can apply and be considered for assistance to meet their rate payment responsibilities.

Are you eligible to apply?

Any ratepayer experiencing difficulties in meeting their financial commitments is eligible to apply.

How do I apply?

Download the application form below, available below, and return the completed form and all supporting documentation to

How is a decision made about my application?

Decisions about financial hardship applications will be assessed based on the information provided in the application form and attachments submitted. This information will be assessed against the requirements of the Town’s Financial Hardship Policy.

You can read the Financial Hardship Policy below or request a copy from our Rates Section.

After you submit an application, we will contact you if we need more information. Your application will be acknowledged within 7 working days and will be processed as soon as possible.

Do you need help to make an application?

Contact our Rates team on (08) 9311 8111 and we will be able to assist you. 

Related Information

Policy 308 Financial Hardship

Practice 308.1 Assessment of Financial Hardship Application

Financial Hardship Application Form

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