Frequently Asked Questions
What is ePermits?
ePermits is the Town of Victoria Park’s online parking permit system. It allows residents, businesses and organisations to apply for and manage parking permits online. Permits issued through ePermits are digital and linked to a vehicle registration number, meaning there is no physical permit required to be displayed on your vehicle.
Parking officers verify permits electronically using their enforcement devices.
How do I apply for a parking permit?
To apply for a permit:
-
Create an account in the ePermits portal
-
Select the permit type you require
-
Complete the application form
-
Upload supporting documents if required
-
Complete payment (if applicable)
Once approved, your permit will become active immediately.
Do I need to display a permit on my vehicle?
No. Permits issued through ePermits are digital permits linked to your vehicle registration. There is no sticker or physical permit required.
How do parking officers check permits?
Parking officers verify permits electronically by checking the vehicle registration number using their enforcement devices.
Can I update my vehicle registration?
Yes. Permit holders can update vehicle registration details through their ePermits account. You should ensure the correct vehicle registration is nominated when parking.
What documents might I need when applying?
Depending on the permit type, you may be asked to provide documents such as:
• proof of residential address
• business registration details
• vehicle registration details
• other supporting documentation
Will I receive a reminder before my permit expires?
Yes. The ePermits system will send automatic email reminders 30 days, 15 days and 1 day before your permit expires. Reminder emails are sent to the email address linked to your account. These reminders are provided as a courtesy. Permit holders remain responsible for ensuring their permit is renewed before it expires.
What happens if my permit expires?
If your permit expires and is not renewed, the permit will no longer be valid and your vehicle must comply with the applicable parking restrictions. Some permits may require a new application if they are not renewed before expiry.
What happens if my payment fails?
If payment is unsuccessful, the permit will not become active until payment has been completed. You may need to log back into your account to complete the payment.
I’m having trouble using the online system. What should I do?
If you need assistance applying online, the Town’s Customer Service team can assist.
You can:
• visit the Town administration centre
• call (08) 9311 8111
• email parkingpermits@vicpark.wa.gov.au
Can someone apply on my behalf?
Yes. A family member, support worker or organisation may assist you with your application. If you require help, the Town’s Customer Service team can also assist you in person.
I received a parking infringement. What should I do?
If you believe an infringement notice was issued incorrectly, please visit the Parking Infringements page for information on how to lodge an appeal.
Event Permit Transition
The Town of Victoria Park is transitioning Event Parking Permits to the new ePermits system. Existing permit holders must reapply through ePermits.
Refund for Existing Permit Holders
Customers may be eligible for a refund of the remaining permit period if they:
- Apply for a new permit through ePermits
- Enter their existing permit number during the application
Refunds will be processed by the Town once eligibility has been verified.
Transition Period
Existing permits issued under the previous system will remain valid until: 30 June 2026 After this date, only permits issued through ePermits will be recognised.
Event Permit Refund FAQ
How will my refund be processed?
Refunds will normally be processed back to the original payment method used to purchase the permit.
What happens if my card has expired?
Banks often redirect refunds to the replacement card automatically. If this cannot be processed, the Town will contact you to arrange an alternative refund method.
When will refunds be processed?
Refunds will be processed after your new permit application has been submitted and verified
How to Apply for a Parking Permit?
The Town of Victoria Park uses the ePermits online system to manage parking permits. You can create an account, apply for a permit and manage your permit online. Permits issued through ePermits are digital and linked to your vehicle registration number. There is no physical permit required to be displayed on your vehicle.
Step 1 - Create an ePermits Account
To get started, you will need to create an ePermits account.
- Go to the ePermits portal.
- Select Register as a new user.
- Enter your:
- email address
- first and last name
- password
- Check your email and select the activation link to confirm your account.
- Log in using your email address and password.
Once your account is activated, you can apply for permits and manage your details online.
Step 2 - Apply for a permit
After logging in to the ePermits portal:
- Select Apply for a Permit.
- Choose the permit type you wish to apply for.
The system will only show permits you are eligible to apply for.
- Review the important permit information displayed.
- Enter your vehicle registration details.
- Upload any required supporting documents (if applicable).
- Review the terms and conditions.
- Select Submit to complete your application.
You can also choose Resume Later if you wish to complete the application at a later time.
What happens next?
After submitting your application:
• Some permits may be issued immediately after payment.
• Other permits may require review by the Town before approval.
If your application requires review, the permit status will show as Pending.
You will receive an email notification once your application has been approved.
Managing Your Permit
You can manage your permit through the ePermits portal.
This includes:
• updating vehicle registration details
• viewing active permits
• checking permit expiry dates
• renewing permits
• cancelling permits
Changes to vehicle registration details usually take effect immediately.